Freelance IT Support

Overview

Assisted across 30+ clients by resolving hardware and software faults across multi-vendor environments.

Technical Details

• Assist across 30+ clients by resolving hardware and software faults across multi-vendor environments (Acer, Asus, Dell, Huawei) using AIDA64, HWMonitor, and CPU-Z for systematic diagnostics.
• Maintained 97% customer satisfaction through effective troubleshooting and rapid response.
• Designing and implementing backup and recovery plans across cloud (Google Drive, OneDrive) and local storage (HDD/SSD).
• Achieved zero unrecovered data loss incidents in 7 years, preventing data loss for all clients.

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